Advanced Administrative Professional Certificate Program

This six-day Advanced Administrative Professional Program is being offered by the Government of Nunavut in partnership with Memorial University.  Participants must complete five of the six courses to earn a Certificate of Achievement. 

The administrative professional is a key position in organizations across all sectors. They oversee relationships with team members and external stakeholders, plan, coordinate and manage resources and schedules, and often handle public relations issues and crisis situations.

This program provides the skills and tools to enhance participants' confidence and influence in their role. As a result, participants strengthen communications across all levels of their organizations and apply leadership strategies to better manage their varied responsibilities.

Course 1: Building & Enhancing Workplace Relationships

Date and Time: October 23, 2024 (9:30am-4:00pm CDT)

Learning Objectives:

• Validate your natural and adapted styles and learn how it contributes to yours and others' success.
• Understand why some interactions, activities, events or people leave you feeling stressed or drained, while others leave you engaged.
• Determine how to adapt your approach to better connect with others to achieve improved productivity and overall outcomes.
• Appreciate others' differences and understand how these differences can help you, your team and your organization meet your goals.
• Become a more effective communicator who can better understand and diffuse conflict, facilitate change, and create individual and team 'buy-in'

Course 2: Confident Leadership: Building Influence & Personal Confidence

Date and Time: November 5, 2024 (9:30am-4:00pm CDT)

Learning Objectives:

• Review the successful factors for influence and define what influence is.
• Recognize the importance of impression management as a part of building influencing reputation and credibility.
• Identify your unique personal influencing style.
• Assess and apply the four influencing types and the core six influencing strategies.
• Develop a concrete action plan for implementation within your workplace.

Course 3: Working in an Age-Diverse Environment

Date and Time: November 19, 2024 (9:30am-4:00pm CDT).

Learning Objectives:

• The attitudes, values, and expectations of the different generations
• What motivates each generation.
• How various leadership styles work to motivate and engage.
• How to create an environment that is accepting and respectful of generational differences.
• Building on the strengths that different perspectives bring to your organization.
• The critical steps in leading a multigenerational organization to success.

Course 4: Advanced Communication: The Essential Verbal, Non-Verbal and Written Skills

Date and Time: December 10, 2024 (9:30am-4:00pm CDT)

Learning Objectives:

• Review the three “C’s” of effective communication and how to apply them at work.
• Overcome the barriers to effective communication.
• Recognize the impact of nonverbal communication on interpersonal relationships.
• Apply the principles of authentic powerful listening to become a more engaged communicator.
• Develop strategies for writing and editing e-mails, reports, and letters more concisely and effectively.
• Improve the quality of your messages, sentences, paragraphs, and words.

Course 5: Adapting to Change: Understanding the Change Management Process

Date and Time: January 14, 2025 (9:30am-4:00pm CDT)

Learning Objectives:

• Define change management best practices.
• Examine the common causes of poor transition management and how to counter them.
• Review guidelines for effective communication and management of change transitions.
• Create a detailed assessment of a specific transition in your organization.
• Evaluate how workloads are affected, the personal reactions to change, and processes for communicating the change.
• Develop an action plan of next steps for improving change management.

Course 6: Managing Multiple Projects & Events

Date and Time: January 28, 2025 (9:30am-4:00pm CDT)

Learning Objectives:

• Define the criteria for a successful event or project, as well as common challenges to success.
• Apply skills to think like an event or project manager.
• Assess the nature of an event or project and its environment.
• Develop project plans and event scenarios that can be managed and executed.
• Manage stakeholder expectations.
• Review the process for event or project initiation and closure.

Times:

Important Note:

• A single application is needed to enrol in all six courses with the program title: Advanced Administrative Professional Certificate Program.
• Registration priority will be given to those who enrol in the entire program. 
• Participants interested in registering for a single course will be waitlisted, and if there are spaces available, they will be notified closer to the course delivery date.
• Participants must complete 5 out of the 6 courses to earn a Certificate of Achievement.  However, for those who wish to enrol in only individual courses, a Certificate of Completion will be issued.
• Courses in the program qualifies as credits toward the International Association of Business Communicators (IABC) professional certification. 
• All GN employees are welcome to register for this course, but it will be offered based on Central Standard Time (CST) from 9:30am-4:00pm. Participants enrolled are expected to complete these courses based on this time zone.