Patient Relations

Here for You

Our goal is to educate you on our processes, and proactively address any issues, concerns and questions to improve the patient experience along the health care journey.

 

We welcome any suggestion you have on how to make your relationship with us more comfortable. We use this information to improve quality on a number of levels. If you have suggestions, feedback or concerns, we would like to hear from you. Feel free to speak with any member of your care team, or you can contact the Territorial Manager of Patient Relations.

 

Who are Our Patients?

Our patients are any person that has received care, advice or service from an employee or contractor of the Department of Health (DH).

 

What we do

  • Provide information on the concern process
  • Assist patients and families to navigate the health care system
  • Direct patients and their families to the appropriate person within the system
  • Help those with questions related to the rights of the patient, or concerns about care and services
  • Provide advice on conflict resolution for patients, families and hospital personnel
  • Investigate patient concerns and provide conclusions in a timely manner
  • Make recommendations to improve patient care following investigation of a concern

 

Our Commitment

You can expect us to
 

  • Listen to feedback, suggestions, concerns
  • Respect feedback, suggestions and concerns from patients, their families and the health care team
  • Communicate your feedback, suggestions and concerns to appropriate members of the health care team
  • Answer questions about services, policies and procedures
  • Support a confidential, courteous and respectful environment

 

Filing an Official Concern

What is a Concern?
While DH strives to provide the best possible care, you might believe that you
 

  • Have not received the service you wanted or needed
  • Were not listened to
  • Were not respected

Complaints may be about any care or service provided in or outside of Nunavut by any staff or contracted health provider of the Department of Health. The care or service may have been provided at a health centre, a hospital, a residential care home, a boarding home, Non-Insured Health Benefit (NIHB) dental office, or within any of our health services.

 

Filing a Concern - 3 step procedure

Step 1 The first step toward voicing your concerns is to bring the issue to the attention of those closest to your care – the nurses, physicians or other staff looking after you. In many cases, these individuals have the greatest knowledge about your situation and are able to respond to your concerns quickly and efficiently.

 

Step 2 If you are unable to resolve your concern at the point of care ask to speak with the manager of the unit or service area where you were located. The manager will contact you and set up at a time that is convenient for the two of you to discuss your concerns.

 

Step 3 If you remain unsatisfied after speaking with the health centre manager, you might consider bringing your concern to the Office of Patient Relations


You can submit your concerns verbally – in person, via telephone, in writing – email, posted letter, or by completing a standardized downloadable form.

 

Territorial Manager of Patient Relations, Office of Patient Relations
Department of Health
P.O. Box 1000, Station 1000
Iqaluit, Nunavut
X0A 0H0


Tel: 867-975-5703
Toll Free: 1-855-438-3003
Email: patientrelations@gov.nu.ca

 

Links:

Patient Relations Brochure
Information Poster
Frequently Asked Questions
Filing a Complaint (form)
Feedback Survey: Health Care Service
Feedback Survey: Filing a Concern