Consumer Affairs

Overview
Consumer Affairs assists Nunavut communities and members of the general public with concerns they encounter in the area of consumer services, and provides support to municipal governments  with the licensing of lotteries, and business licencing.

Consumer Protection
Consumer Affairs gives advice and support to municipalities and residents to receive and resolve consumer complaints or concerns in a manner that best represents the consumer.

Lottery Licences
Consumer Affairs assists with lottery licensing (bingos, Nevada pull tab tickets, raffles, sports drafts, casinos,  poker tournaments) for Nunavut-wide lotteries, and/or in communities where the municipality is not delegated to issue licenses.

Consumer Affairs currently issues lottery licenses for the following municipalities:

• Arctic Bay
• Baker Lake
• Clyde River
• Grise Fiord
• Hall Beach
• Igloolik
• Iqaluit
• Kimmirut
• Pangnirtung
• Pond Inlet
• Qikiqtarjuaq
• Resolute Bay
• Taloyoak

To apply for a lottery license in a municipality not listed above, please contact your local Hamlet office for more information. Please see below for lottery licensing application forms.

Business Licensing
In addition to lottery licensing,  Consumer Affairs assists in the registration and licensing of businesses, real estate agents and other vendors operating in Nunavut.

Consumer Affairs handles the licensing of:

• Businesses (when not issued by a municipal government, or for Nunavut-wide businesses)
• Real Estate Agencies
• Collections Agencies
• Direct Sellers
• Vendors
• Pawnbrokers and Second-hand Dealers

Please see below for licensing forms, or contact our Consumer Affairs division for more information:

CONSUMER PROTECTION FORMS

Consumer Complaint Form
Consumer Complaint Process Information Sheet
Consumer Rights and Responsibilities 
Consumer Rights - Know the Facts - Identity Theft 

PAYDAY LOANS

Payday Loans

LOTTERY LICENCE FORMS

List of Executive/Mission Statement

This form must be filled out and submitted by organizations who are first time applicants or whose executive membership and/or mission statement has changed.

Lottery Licence Application Form
Bingos, Nevada/Pull-tickets, Raffles, & Casinos
Nunavut Texas Hold 'Em Poker Application Form
Amendment to Lottery License

This form must be filled out and submitted by organizations wishing to change any term(s) and/or condition(s) of their Lottery Licence.

Lottery Licence Fee Regulations
Lottery Statement of Account
Lottery Licencing
Lottery Gaming Incident Report

BUSINESS LICENCE FORMS

Business Licence Application
Business Licence Fee Schedule

REAL ESTATE AGENT LICENCE FORMS

Licensing Guide Real Estate Agents / Salespersons
Real Estate Agent's Licensing Act
Sample - Surety Bond Wording

DIRECT SELLER, VENDOR, and COLLECTION AGENCY LICENCE FORMS

Licensing Information for Collection Agencies, Vendors and Direct Sellers
Application for Collection Agents, Vendors and Direct Sellers Licence
Penal Bond Sample for Collection Agencies, Vendors and Direct Sellers
Ten Year Employment History

 

OTHER CONSUMER INFORMATION

Consumer Protection, what it means for you

BBB’s Top Five Resolutions for a Fraud-Free 2019
Canadian Consumer Handbook - English
Give Wisely Through Online Fundraising Campaigns

Protect Yourself against Phone Fraud

Better Business Bureau Travel Tips

Consumer Affairs

If you have any questions related to lottery licencing, training and complaints process, please contact nunavutlotteries@gov.nu.ca or consumerprotection@gov.nu.ca for Consumer Affairs, consumer protection and awareness across Nunavut.

Consumer Affairs
Department of Community and Government Services
PO Box 440, 3090 6th Street
Baker Lake, Nunavut
X0C 0A0
Telephone: (866) 223-8139 (toll free)
Fax: (867) 793-3321
E-mail: consumerprotection@gov.nu.ca