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Communicating For Results - Online Course

Basic Communication Principles

  • Models of communication
  • Factors affecting communication
  • The W.I.I.F.M. Factor
  • Persuasion techniques

Communication Challenges

  • Barriers to effective communication
  • How to deal with receiver reactions
  • Overcoming resistance
  • Aggressive, passive and assertive
  • How to be assertive to get your message across

Body Language

  • What does your body language say about you?
  • Learn how subtle changes can help you appear more confident and assertive and inspire more respect
  • Learn how to avoid creating difficult situations and reactions by becoming more self-aware

Active Listening – The Critical Half of Communication

  • Active Listening Self-Assessment
  • Intentional Listening and Responding
  • Understanding, then being understood
  • Using probing questions
  • Clarifying, reflecting, paraphrasing, responding

This online course will be delivered over two half-day sessions primarily in the following two regions:

Kitikmeot (1:00-4:00pm MST)
Kivalliq (2:00-5:00pm)

**Employees in the Qikiqtaaluk region may still register but be advised that the course would run from 3:00-6:00pm.



This online course will be delivered using Microsoft Teams. To participate, the following is mandatory and the responsibility of the registered participant:

  • MS Teams - accessible on your GN desktop or laptop computer (if you are not sure, contact Helpdesk to set-up and/or confirm)
  • Internet connection (either on the GN network or, for example, Qiniq, wingle stick, turbo stick)

The following is highly recommended:

  • Being available to test-run MS Teams on your computer (prior to the course)
  • Use of a webcam, microphone and headset (attached to the device being used to take the course)*
  • A quiet environment with few distractions
  • Being prepared and comfortable to trouble-shoot (as needed) during the session
  • Taking the time beforehand to become more familiarized using MS Teams; here is a link with a downloadable guide:
  • More information is available under the “help” box located in MS Teams (bottom left-hand side of the menu side tab).   

*If you do not have a webcam, microphone, or headset you may still participate, but you will need to use the live chat function in MS Teams if you have questions.

Login information and a brief test link will be set up for participants prior to the course date to ensure functionality and familiarity.


Start Date: 
Tuesday, August 18, 2020
End Date: 
Wednesday, August 19, 2020
Across Nunavut
Contact Name: 
Grant Corey
Registration Deadline: 
Monday, August 17, 2020
Contact Email: 
Contact Phone: 

Application Form

Completed application forms must be downloaded, printed and signed by the employee and the employee’s supervisor, then emailed or faxed. All registrations are accepted on a first-come, first-served basis.