Plain language techniques make your written communications clear and they help the audience easily understand your intended message. The Government of Canada's communications policy states, "An institution's duty to inform the public includes the obligation to communicate effectively .... To ensure clarity and consistency of information, plain language and proper grammar must be used in all communication with the public."
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The ability to succinctly brief others is a highly valued competency in today's fast-paced workplace. This expertise requires the speaker to clearly understand the issue, structure the briefing in a way that is easy to transmit, and deliver the message effectively.
Participants will leave this interactive workshop with techniques, strategies, and tips for framing issues, focusing on what listeners remember, and presenting in a clear, concise manner.
At the end of this seminar, you will be able to:
This workshop is designed for those whose job requires them to proofread and edit their own or others' written work. Those new to the skills will gain a working ability to proofread, including knowledge of the marks and techniques. Experienced proofreaders will benefit from this course as a refresher and also from the practice and group commentaries.
Management is frequently described as the art of getting work done through others. This requires a set of skills and talents that Administrative Professionals can develop to extend their influence, meet their manager's expectations, create a professional image, take initiative, solve problems, resolve conflict, plan current and future activities, and have a springboard for career development.
If you are in the role of executive secretary or administrative assistant you will find this workshop to be essential to your present job and critical to your future.
A recent study suggested that the average office worker receives 190 pieces of information a day and wastes as much as 150 hours a year looking for ‘stuff’. Another study suggests that at least 10% of all documents are lost or misfiled.
Almost everyone encounters overwork and the pressure of time constraints - even the most organized person can sometimes feel overwhelmed and frustrated. This workshop will introduce you to practical 'how to' techniques to help you achieve better results, both at work and in your personal life. You will learn how to organize your time effectively and utilize self-management habits that lead to increased productivity both on and off the job.
This two-day workshop will provide you with an overview of how to understand financial information, without requiring an in-depth knowledge of math or bookkeeping. In addition to providing a Plain Language version of the basics of financial statements, you will also learn how to organize key information in a way that will support your financial management objectives.
Briefing notes are an essential means for staff to inform, advise, and influence the decision-making process in public and private sector organizations. This workshop uses practical exercises to develop skills in writing effective briefing notes. You will learn techniques for planning, drafting, summarizing complex information, improving your writing skills, and editing. The workshop is highly interactive with frequent opportunities to receive feedback. Participants are also invited to bring samples of their work for review by the instructor.
Through the use of a highly experiential activity, participants learn the various reactions to the three types of change as well as the impacts on team members. Discussions ensue about how to recognize the factors that resemble resistance and what to do about them. Different models and tools are presented to help team members navigate the various changes that they are constantly facing.
At the end of this workshop, you will be able to:
Today's work environment is increasingly complex and ambiguous. At the same time, our managers and stakeholders are demanding we come up with more creative and innovation solutions to the problems we face. How can you find solutions and make decisions when faced with uncertainty? How do you respond to the demand for more innovative approaches in your process? This workshop will provide you with creative processes and tools that strike the right balance between critical thinking and creative solutions.