Verification and Investigation Officer
This employment opportunity is open to all applicants.
Reporting to the Manager of Income Assistance and under the technical direction of the Senior Program Specialist, this is one of two positions responsible for maintaining the integrity of the Income Assistance Programs. The Verification and Investigation Officer will provide support to Income Assistance Workers in each community through the Income Support Delivery System (ISDS). The Officer conducts reviews and verification of the circumstances of individuals applying for Income Assistance. The incumbent is also responsible for the auditing and reporting auditing and reporting functions of the PDR5 database which manages program data for non-automated communities. This position will provide advice to Regional Managers and Income Assistance Workers in twenty-five (25) communities in relation to the complex regulations and policies of the Income Assistance Program.
The successful incumbent will verify client circumstances on cases referred by the Manager of Income Assistance, Regional Managers and Income Assistance Workers as well as assist with audit activities. The Verification and Investigation Officer will provide backup assistance to the Manager of Income Assistance to respond to system or user all regional users of ISDS to ensure compliance with the Social Assistance Act and Regulations. The incumbent will identify and access various sources of information to assist in the verification process, co-ordinate data uploads and verify and maintain the Nunavut Income Assistance Programs Central Database (PDR5). The successful incumbent will assist or execute the Federal/Territorial Monthly Merged Payment Process between the Old Age Security benefit and the Nunavut Senior Supplementary Benefit.
The knowledge, skills, and abilities required for this job are usually obtained through a recognized College Diploma in Office Administration, Business, or related field, along with at least one year of direct experience in an office environment. The Ideal candidate will be able to manipulate and extract data from relational databases and produce final document with current info technology including the most up-to-date File Maker Pro, MS Office products and the Internet and have strong mathematical skills, basic understanding of general auditing techniques and databases. The successful incumbent will also be able to organize and prioritize workload with respect to demands and deadlines, work collaboratively as a team member, have a high level of comfort with telecommunications and have excellent written and oral skills.
Knowledge of ISDS, PDR5 applications; Government, department and division practices as they relate to client services, allowable data requests and access to information is an asset. Direct experience in Income Assistance delivery would be considered an asset. The ability to communicate in English and Inuktitut is also an asset.
Knowledge of Inuit language, communities, culture, land and Inuit Qaujimajatugangit is an asset.
Equivalencies that consist of an acceptable combination of education, experience, knowledge, skills and abilities may be considered.