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Client Liaison Officer

Family Services
Ottawa, Ontario
Reference number: 
Type of employment: 
Union Status: 
This position is included in the Nunavut Employees Union
No staff housing available
Closing Date: 
26 May 2017

Community: Ottawa/Edmonton AB.

This is a Highly Sensitive Position and a satisfactory Criminal Record Check, along with a clear Vulnerable Sector Check is required.

As per HRM Directive 518, this employment opportunity is restricted to Nunavut Inuit only living in Nunavut, Ottawa, Edmonton and other jurisdictions.

Reporting to the Client Services & Training Specialist, the incumbent contributes to Government of Nunavut programs, policies, and legislation to ensure the provision of the highest level quality in all facets of Territory residential care services of Nunavut. The Liaison has three primary responsibilities, support, review and monitoring of client in residential care outside Nunavut. The support responsibilities consist of working with stakeholders involved in the care of Nunavummiut outside of the Territory. This will involve working closely with Family Services, Child and Family Services personal at all levels of the department, the general public, care provider organizations, other GN Departments and agencies, Inuit Organizations, and community groups, hospitals, child welfare agencies, schools, adult and youth programs, placement providers, law enforcement agencies, day programs. Also will be involved in monitoring and overseeing all aspects of Inuit client placements in a variety of residential care delivery models (medical, social, adult and Elder care). The incumbent will be assigned a jurisdiction located in Ottawa or in Edmonton. As well, they will be expected to participate in the required training and will be provided with support for conducting of annual facility inspection and interacting on a regular basis with vulnerable adults, children and youth.

All responsibilities include the review and periodic monitoring of services to ensure that they meet GN Standards and Inuit client needs. The Liaison Officer will also participate in activities including: regular training. The position ensures GN values are incorporated in all programming activities.

Knowledge of accreditation standards and risk management principles related to  residential care;

Current knowledge of various acts and regulations as they pertain to Family Services including but not limited to:     The Child and Family Services Act; The Adoption Act; The Aboriginal Custom Adoption Act; the Guardianship and Trustee Act; the Financial Administration Act.

Knowledge of computer programs such as word processing and databases; information systems and file retrieval systems;; Inuit Societal Values (ISV) and northern culture.

The knowledge, skills, and abilities required for this job are usually obtained through a recognized Diploma in Social Work, Social Sciences and or equivalent;

Familiarity with a broad range of all legislation and policy related to the continuum of residential care and social services training. Current, social work/social sciences practice skills, with multi-sectorial experience. Excellent analytical, case management, writing, report writing, and data analysis skills.

One year of direct experience working with client case management and residential services.

The Official Languages of Nunavut are Inuktitut, English and French. Proficiency in Inuktitut is required for this position.

Fluency in more than one of Nunavut’s official language is an asset.

Knowledge of Inuit language, communities, culture, land and Inuit Qaujimajatuqangit is an asset.

  • The Government of Nunavut is committed to creating a more representative workforce so it can better understand and serve the needs of Nunavummiut. Priority will be given to Nunavut Land Claims Beneficiaries. 
  • Candidates must clearly identify their eligibility in order to receive priority consideration under the Nunavut Priority Hiring Policy. 
  • Employment in some positions requires an acceptable criminal record check. Possession of a criminal record will not necessarily disqualify candidates from further consideration. 
  • Job descriptions may be obtained by fax, email or on the website. 
  • Only those candidates selected for an interview will be contacted.
Department of Finance (Iqaluit)

Government of Nunavut
PO Box 1000, Station 430, Iqaluit, Nunavut X0A 0H0
Phone: (867) 975-6222
Toll Free: 1-888-668-9993
Fax: (867) 975-6220